Privacy Policy — Team8s Inc.

Last updated: October 31, 2026

Team8s Inc. ("Team8s", "we", "us") is a marketing agency based in Canada that builds and runs marketing systems for businesses, including on the HighLevel platform. This policy explains how we collect, use and protect personal information through our website, our forms, and our email and SMS communications.

1. Information we collect

  • Information you give us: name, email address, mobile phone number, business name, and the content of messages you send us through forms, email, phone or SMS.
  • Consent records: whether you opted in to SMS messages, and the date, time, source page and IP address of that opt-in.
  • Technical information: browser type, device information, pages visited and cookies.

2. How we use it

  • To reply to your inquiries and provide customer support.
  • To send appointment and event reminders you asked for.
  • To provide and improve our services, and to meet legal obligations.

3. Sharing

We do not sell personal information. We share it only with service providers that help us operate (for example our CRM and messaging platform, HighLevel/LeadConnector, and its telecom carriers) under confidentiality obligations, or when the law requires it. HighLevel/LeadConnector and its providers store information in the United States. Some providers may store information outside Quebec and Canada; when that happens we assess the protection in place, as required by Quebec's Law 25.

4. SMS / text messaging

  • What we collect: your mobile phone number, your SMS opt-in consent record (date, time, source), and the messages you send and receive.
  • How we use it: only to send the message types you agreed to — replies to your inquiries, appointment and event reminders, and customer support.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
  • Opting out: reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts.
  • Help: reply HELP for help, or contact us at [email protected].
  • Message frequency varies. Msg & data rates may apply. See our SMS Terms.

5. Cookies and similar technologies

Our website runs on the HighLevel (LeadConnector) platform. When a page loads, the platform automatically sets the following, before any choice is offered: the msgsndr_id cookie (kept up to 1 year), browser storage keys beginning with v2_ and v3_ that record your session and visit history, and ghl_analytics_user_id (set by the booking/chat widget), which HighLevel uses to recognize repeat visits and measure site activity; and the Cloudflare Web Analytics beacon, which measures page performance and visits. Refusing in our banner does not stop this: HighLevel writes these identifiers on each page load before our site can delete them, and the Cloudflare beacon (including /cdn-cgi/rum) is added by the hosting platform. Cloudflare also sets a short-lived security cookie, __cf_bm (30 minutes), to protect the site from bots. Pages load fonts and files from Google (Google Fonts, Google Cloud Storage) and Bunny Fonts, which receive your IP address when you visit. This information is processed by HighLevel and Cloudflare, including in the United States. We do not use these technologies to sell your information or for advertising. You can delete or block cookies and site storage in your browser settings; the site will still work, although the booking or chat widget may not. Files are served from HighLevel's file network (assets.cdn.filesafe.space), which also sets __cf_bm. The Cloudflare beacon loads from static.cloudflareinsights.com and files from storage.googleapis.com. A session-only language preference (i18n) is stored in your browser. Your choice in our cookie banner (Accept or Refuse) is stored in your browser's local storage under the key team8s_consent for up to 12 months, after which we ask again. Questions or requests: our Privacy Officer, Abbondio Castronovo, [email protected].

6. Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, then destroy or anonymize it. We use reasonable administrative, technical and physical safeguards to protect it.

7. Your rights

Subject to applicable law (including Quebec's Act respecting the protection of personal information in the private sector and PIPEDA), you may ask to access, correct or delete your personal information, withdraw consent, and, where applicable, receive your computerized personal information in a structured, commonly used format, or ask about how it is handled. Contact our Privacy Officer below. You may also complain to the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

8. Privacy Officer and contact

Person in charge of the protection of personal information: Abbondio Castronovo, Team8s Inc.

  • Email: [email protected]
  • Phone: 1-866-282-7749
  • Mailing address: 12342 Lorenzo-Prince, Montreal, Quebec, Canada, H1E 4J7

9. Changes

We may update this policy. The current version is always posted on this page with its "Last updated" date.